Courses

Surgent's Critical Conversations

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Member Price: $99.00 Non-Member Price: $129.00

Date/Time:: Mar 26, 2025, 1:00pm–3:00pm
Developer:: SURGENT MCCOY SELF-STUDY CPE, LLC
CPE Credits:: Personnel/HR: 2.00
Fields of Study:: Personnel/HR
Level:: Basic

As uncomfortable as some conversations are, keeping your silence won't resolve the issue and may in fact add to it. No matter which side of the table you find yourself at in a "hard to have" talk, you can learn to benefit from the conversation.
In the workshop, you'll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation, and which communications strategies can help you create a win/win outcome.

Objective

Recognize when a conversation becomes “critical”
Plan effectively for the difficult conversation
Identify steps to follow during the conversation
Demonstrate communication skills to master those difficult conversations and result in win/win outcomes
Prepare for having your critical conversation; build a script during the session using the 6-Step Model
Prepare an Action Plan to have a difficult conversation

Highlights

High stakes conversations where the goal or outcome is paramount
A Critical Conversation Worksheet to use as a tool
Self-assessment of interpersonal approaches on a continuum from aggressive to silent
The stories: mine and yours — are they the same?
Contrast statements for ensuring a shared understanding
Building confidence in conducting a Critical Conversation

Designed For

All employees and managers

Prerequisite

None

Advanced Preparation

None