Courses

Surgent's Successful Communication - On-Demand Webcast

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Member Price: $89.00 Non-Member Price: $119.00

Developer:: SURGENT MCCOY SELF-STUDY CPE, LLC
CPE Credits:: Personal Development: 2.00
Fields of Study:: Personal Development
Level:: Basic

All would agree that successful communications are key to any successful venture, including audits. However, given the tight deadlines, complex issue resolution and the often remote working environment of the audit teams and clients, there are many barriers to achieving effective communications on audit engagements.

In this module, we'll review common barriers to effective communication, models for effective communication which are easy to understand and utilize, the importance of both verbal and non-verbal communication skills, and the often over-looked element of communication - effective listening.

Objective

Be familiar with a communication model to discover key techniques
Identify and demonstrate techniques for overcoming barriers
Understand the communication process including: non-verbal behaviors, and active listening
Listen more effectively, especially in stressful situations where heightened emotions can get in the way
Create an action plan to apply techniques in the workplace for communication success

Highlights

Barriers to communication, especially when working remotely
Modules and best practices for effective communication
Keys to effective non-verbal communication
Effective listening techniques

Designed For

Accountants with responsibilities for effective engagement communications

Prerequisite

None

Advanced Preparation

None