Objective
- Recognize and identify habits that elevate every message
- Understand rules of email etiquette to enhance professionalism
- Know how to identify desired outcomes to match content and method of communication
Highlights
- Create clear and concise email communication and utilize protocols that support and enhance your professionalism
- Best practices for excellent email etiquette
- Types of subject lines to avoid
- Subject line structure for maximum impact
- Creating effective greetings and sign offs
- When and how to use cc/bcc fields to avoid conflict and enhance connection
- Elevated “out of office reply” messages
- How to best convey the proper tone
- Avoiding common pitfalls
- How to handle misunderstandings and mishaps
- Examination of when to use text, instant messaging, or phone call instead of email
- Synthesizing ideas and using efficient methods of writing
- Creating concise email strings
Designed For
Anyone in the accounting or financial service professions who seeks to gain a better understanding of strategies to improve written communication in business.Prerequisite
General familiarity with business principlesAdvanced Preparation
None